Payment and dispatch

Payment methods:

We accept the following payment methods. You can select these when completing your order.

  • Payment by invoice (please note that collection is not possible here, the order must be sent to the billing address)
  • Payment by SEPA direct debit (please note that collection is not possible here, the order must be sent to the billing address)
  • Payment by PayPal
  • Payment by PayPal Express
  • Payment by PayPal (credit card, direct debit, invoice if applicable)
  • Payment in advance/bank transfer.
  • Payment by Giropay
  • Payment by instalment purchase with easyCredit instalment purchase (please note that collection is not possible here, the order must be sent to the billing address)
  • Payment by credit card (VISA or MasterCard)

Dispatch:

  • We deliver bikes via the DSV haulage company or the DHL parcel service.
  • When attaching the pedals, please note that there is a left and a right side. The first four to five threads should be screwed in by hand, then you have the right pedal on the right side.

Shipping costs in Germany for parcelled goods:

  • We deliver free of charge within Germany from an order value of 99 euros.
  • For orders under €99, we charge a flat-rate freight fee of €6.90

Shipping costs Germany for bulky goods (bicycles):

  • The shipping costs for bulky goods deliveries to Germany are 29.90 euros per bike.

Shipping costs to Austria, France, Belgium, the Netherlands and Luxembourg for parcelled goods:

  • The shipping costs for parcel-capable goods to Austria, France, Belgium, the Netherlands and Luxembourg (excluding island delivery) from an order value of 99 euros are 9.90 euros.
  • For orders under 99 euros, we charge a flat-rate freight fee of 14.90 euros

Shipping costs Austria, France, Belgium, Netherlands and Luxembourg for bulky goods (bicycles):

  • The shipping costs for bulky goods deliveries to Austria, France, Belgium, the Netherlands and Luxembourg are 79 euros per bike.

Delivery times

Unless otherwise stated in the respective offer, the goods will be delivered within Germany within 5 - 6 working days (after the time of your payment instruction if advance payment has been agreed).

Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will dispatch the goods in a single consignment unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.


Further details on payment

The invoice amount must be paid within 15 days when paying by invoice.

When paying by SEPA Core Direct Debit or SEPA Business-to-Business Direct Debit, you authorise us to collect the invoice amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please note that you are obliged to ensure that your account has sufficient funds on the announced date.

If you pay by credit card, your credit card account will be debited when the contract is concluded.

If you have any questions, you will find our contact details in the imprint.